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Nashville, TN 37215

Novel Coronavirus (COVID-19): WholeCare’s Response and Protective Measures


To our Clients, Families, Community Partners, and Caregivers:

The world is grappling with a situation of enormous scale and human impact. Our hearts go out to all who are being affected by the outbreak of Coronavirus (COVID-19). WholeCare has a long-standing history of caring for our clients, their families, and our caregivers in this community. You are the heartbeat of our purpose. Our priority is to protect and ensure your health and safety. We will keep you informed about COVID-19 and the steps we are taking to ensure the health, safety, and well-being of everyone we come into contact with. We are taking proactive steps in every way we can to help prevent the spread and “flatten the curve.” 


It is our goal to have zero caregivers or clients contract COVID-19. We need your help to achieve this goal. We are asking EVERYONE to follow strict Universal Precautions. Universal Precautions is an approach to infection control to treat all human blood and body fluids as if they were known to be infectious. This situation requires all of us to be mindful, think of others, and follow best practices. 


The Steps WholeCare is Taking During This Time:


  • To ensure our records are up to date, WholeCare is calling families and Caregivers to verify all emergency contact information.
  • We are discontinuing our unscheduled pop-in visits to client’s homes as they are not essential to provide care.
  • Our office team is working remotely.
  • We have completed an internal audit and comprehensive assessment of our practices based on the guidelines established by the Tennessee Department of Health.
  • We are also following the guidelines and recommendations of the CDC (Centers for Disease Control).
  • WholeCare is providing mandatory COVID-19 training for all our caregivers on how to protect you, themselves, and the families we serve. 
  • We are sending out a weekly email communication to our clients, families, caregivers, and referral partners to keep them updated on the latest information and our response to COVID-19
  • We have provided an “essential worker” letter for all our caregivers to present to law enforcement in the event they are questioned about their purpose/movements.
  • Our Caregivers are practicing physical distancing by staying 6ft away from clients when possible, proper and frequent handwashing, and disinfecting high-use surfaces regularly.
  • WholeCare is supplying to Caregivers (and clients who need them) gloves, N95 masks, eye protection, and gowns.
  • We are supplying our caregivers with thermometers and requiring them to take their temperatures daily before leaving home for their shift. They report their temperature to the office and log it on their temperature form. If their temperature is normal, they proceed to the client’s home and log the client’s temperature upon arrival.
  • We are holding weekly virtual meetings for the office team to discuss our ongoing response.
  • We are also holding weekly virtual meetings with our caregivers to provide updates, an opportunity to connect and share, as well as special guests that offer and encourage self-care practices.
  • We have expedited the launch of our WholeCare Connect App to facilitate caregiving community support for our clients during this time. 
  • We are reaching out to our clients about our partnership with Electronic Caregiver™ which offers home care monitoring solutions such as physician on demand, medication management and caregiving support tools. 
  • We have delivered gifts to Social Workers and Nurses in appreciation for their heroic efforts!
  • We have contacted our State Representatives to ask them to support the home care industry in our response to COVID-19 and have asked our clients to do the same.


What You Can Do to Protect Yourself and Your Family


  • We encourage you to visit www.cdc.gov for the most up-to-date information on how to protect yourselves.
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, or mouth with unwashed hands.
  • Avoid close contact with people who are sick. Stay at home and away from others if you are feeling ill.
  • Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands. If no tissue is available, use the crook of your elbow. Never sneeze or cough directly into your hand.
  • Clean and disinfect frequently used objects and surfaces.
  • Eat well, drink lots of water and get plenty of rest to help strengthen your immune system.
  • Have a family emergency preparedness plan that includes care coverage and back-up support, if possible.
  • Practice social distancing by remaining at home unless it is an essential trip to the grocery store, pharmacy or other critical need.   
  • Cover your mouth and nose with a cloth face cover when you must go out in public as you could spread COVID-19 to others even if you do not feel sick. The cloth face cover is meant to protect other people in case you are infected.

If you have any questions, please contact us at 615-422-7549.

For additional information and the latest updates, please visit:


  • Centers for Disease Control – cdc.gov
  • World Health Organization – who.int
  • United States Health & Human Services – hhs.gov

Our infection control practices conform to OSHA regulations, CDC guidelines, the Accreditation Commission for Health Care Standards and state and local regulations. Our response plans may adjust due to recommendations from these organizations.

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